---
title: "Emails and branding"
description: "Select the billing emails your customers get, edit their wording, send from your own domain, and put your logo and brand color on invoices and hosted pages."
canonical_url: "https://twominutebilling.com/help/guides/emails-and-branding"
---
# Emails and branding

> Select the billing emails your customers get, edit their wording, send from your own domain, and put your logo and brand color on invoices and hosted pages.

Two Minute Billing sends your billing email for you: invoices, receipts, failed-payment notices and card-expiry reminders. This guide covers the address they come from, which ones go out, their wording, and the brand on your invoices and hosted pages.

## Set up sending

**Settings → Email Notifications**. Send from your own domain rather than a generic address —
billing email that looks like it came from a stranger gets ignored, and ignored email becomes a
failed payment.

Send yourself a test of each one before you go live.

<screenshot alt="Email notification settings, where you turn each billing email on or off and set the sender" caption="Select which billing emails go to your customers, and who they come from." src="email-settings">



</screenshot>

## Select what goes out

Turn individual emails on or off. The ones worth keeping on for most businesses:

<table>
<thead>
  <tr>
    <th>
      Email
    </th>
    
    <th>
      Why
    </th>
  </tr>
</thead>

<tbody>
  <tr>
    <td>
      Payment failed
    </td>
    
    <td>
      Your customer can fix it themselves, before anyone chases
    </td>
  </tr>
  
  <tr>
    <td>
      Card expiring
    </td>
    
    <td>
      Prevents the failure entirely — the cheapest recovery there is
    </td>
  </tr>
  
  <tr>
    <td>
      Invoice issued
    </td>
    
    <td>
      Your customer's own accounting needs it
    </td>
  </tr>
  
  <tr>
    <td>
      Payment received
    </td>
    
    <td>
      Confirms the charge they will otherwise query
    </td>
  </tr>
  
  <tr>
    <td>
      Subscription cancelled
    </td>
    
    <td>
      Confirms what they asked for, and when access ends
    </td>
  </tr>
</tbody>
</table>

Card expiry emails go only to a card that pays for a live subscription, so former customers and
spare cards aren't told to update a card nothing charges. A declined signup or reactivation sends
no failed-payment email: there's no invoice to pay, and nothing changed on the subscription.

## Edit the wording

Each email can be customised. They go out under your name, so read them as a customer would rather
than as the person who configured them.

The editor formats text the way a document does: bold, italic, links, headings and lists. Details
like the customer's name or the invoice number are inserted as variables, and the preview beside the
editor updates as you type, on desktop, on mobile or as plain text. Send yourself a test before you
save if you want to see it in a real inbox.

Some details only exist some of the time. An invoice number is missing from a payment that was not for
an invoice, for example. For those you can:

- give a **fallback**: `{{customerName | default: "there"}}` reads "Hi there" when no name is on file
- show a sentence **only when the detail is set**: `{{#if invoiceNumber}}for invoice {{invoiceNumber}}{{/if}}`

The editor warns you when a detail could be empty and nothing handles it, and it won't save a
variable that email never has.

Every email ends with a **footer**. Set one for your whole business under **Sender** (it starts as
"Thanks, *your business* team"), and give any single email its own when it needs different
words. That email's page shows which footer it's using.

You can change the button text, hide the details card, and change the order of the message, the
button, the details card and the footer. Your logo and heading always come first. The button's link
is always set by Two Minute Billing.

**Reset to default** throws away unsaved edits. On an email you've already customised, it puts back
the original wording and layout after you confirm.

### Who receives them

Emails go to the customer's billing email. Additional contacts on the customer get a copy too: those
marked **Send billing emails** receive invoices, payments, dunning, refunds and payment-method
emails, and those marked **Send account emails** receive subscription and trial updates.

### Attachments

Emails about an invoice or a credit note can carry its PDF. You set this per email, on that
email's page, and the change is saved straight away. Invoice emails can also skip the PDF when the
invoice total is zero, and the "Invoice issued" email can skip sending altogether for a zero-value
invoice, such as a free trial's first invoice.

## Brand everything customers see

Under **Settings**, add your logo, icon and brand colour. These appear on invoices, on the hosted
checkout page and in the portal.

## Suppressed addresses

An address that hard-bounces or marks you as spam is suppressed, and Two Minute Billing stops
emailing it. That protects your sending reputation for every other customer.

Check the suppression list when a customer says they are not getting your emails. You can lift a
suppression once the underlying problem is fixed.

## Related

- [Recover failed payments](https://twominutebilling.com/help/guides/recover-failed-payments)
- [Set up hosted checkout and the portal](https://twominutebilling.com/help/guides/hosted-checkout-and-portal)
- [Branded invoices and credit notes](https://twominutebilling.com/product/invoicing)


## Sitemap

See the full [sitemap](https://twominutebilling.com/sitemap.md) for all pages.